Frequently Asked Questions
Questions (click on a question to view the answer):
I have a problem with an order. Who do I contact?
I want to return an item. What do I do?
Do you have different photos and products to upload to the web site?
I don't see the exact photo or product I was hoping to purchase?
Do we offer wholesale pricing?
QUESTION: I have a problem with an order. Who do I contact?
ANSWER: Contact Zazzle's customer service department (link will open in new window). Zazzle makes the products and ships them. We have no control over your order and the actual product.
QUESTION: I want to return an item. What do I do?
ANSWER: Contact Zazzle's return department (link will open in new window). Zazzle has a 30 day return policy on most items. Please visit Zazzle's information page (link will open in new window) for all the details.
QUESTION: Do you have different photos and products to upload to the web site?
ANSWER: Yes, we are busy creating additional products with our huge photo inventory. Be sure to visit the web site at least once a week to see all the new items being created.
QUESTION: I don't see the exact photo or product I was hoping to purchase?
ANSWER: Let us know, by sending us an email (service@trophygalgifts.com). We might have exactly what you are looking for and can get the product on the web site for you. Please note: We do not hire out to take custom photographs.
QUESTION: Do we offer wholesale pricing?
ANSWER: No. If you buy in bulk on Zazzle's web site, they offer bulk pricing discounts. Visit their web site for more information (link will open in new window).
If you have an additional question, please send us an email (service@trophygalgifts.com).
